Return and Refund Policy

Effective Date: April 2025

At Nobinshop.com, customer satisfaction is our top priority. We aim to ensure that every purchase meets your expectations. However, if there is a manufacturing defect, wrong product, size/color mismatch, or the product is not functioning as expected, we offer return or exchange options under specific conditions.

Return & Exchange Conditions

You are eligible for return or exchange in the following cases:

• Manufacturing defect

• Wrong product received

• Wrong size or color delivered

• Product not working upon first use (immediately after receiving)

Mandatory Requirement: Unboxing Video

To initiate a return or exchange, you must provide an unboxing video. Without a proper unboxing video, complaints regarding missing items, wrong product, or damage during delivery will not be accepted.

Non-Returnable & Non-Refundable Cases

Returns, exchanges, warranties, or refunds are not applicable in the following situations:

• Physically damaged or burnt product

• Software or digital products

• Clearance sale items

• Broken or tampered product seal

• Undergarments

• Accessories like charger/adapters that do not function

• Free gift items

• Products with scratches or not in resellable condition

• Incompatibility with third-party apps/devices (unless stated)

• Missing original packaging, warranty card, tags, or accessories

Return Process

If you encounter an issue, contact us within 24 hours of receiving your item via email: support@nobinshop.com

When returning a product:

• Include all items (box, warranty card, stickers, tags, gifts, etc.)

• Do not apply tape or stickers on the product box

• Send the item via courier or hand-deliver to our office

• Courier charges may need to be prepaid depending on the case

Refund Process and Timeline

Once we receive the returned item, we will inspect it and process the refund within 7 to 10 working days, provided the item is in resellable condition.

If the product has a manufacturing fault, Nobinshop will cover the return courier cost (৳50 inside Dhaka, ৳100 outside Dhaka).

If the return is due to a change of mind or incorrect order by the customer, courier and processing charges will be deducted from the refund:

• Inside Dhaka: ৳100/order

• Outside Dhaka: ৳200/order

• Plus payment settlement fees, if applicable

Refund Methods

Card Refund Timeline

For credit/debit card payments, it may take 5 to 10 business days for the refund to reflect in your account. If not received within that time, please contact your bank or email us at support@nobinshop.com with your order number.

Discounts and Cashback

Any discounts or cashback received during purchase will be deducted from the refund. For example:

• If you paid ৳1000 but received a ৳100 cashback, only ৳900 will be refunded

• If you purchased at a discounted price, the refund will reflect the paid amount, not the original price

Contact Information

For queries or assistance, contact us at:
Phone: +8801722187726 (9 AM – 9 PM)
Email: support@nobinshop.com