🔧 After Sales & Technical Support – Nobinshop.com

At Nobinshop.com, we are committed to providing reliable after-sales technical support for the products you purchase from us. We understand that not everyone is equally tech-savvy, and setting up a new product can be confusing. But that doesn’t mean the product is faulty—it might just need the right guidance. That’s where our dedicated support team comes in to help you configure and use your product with confidence.

How to Get After-Sales Support from Nobinshop.com:

1. Contact Us Early (Within 3 Days or Warranty Period):
If you face any difficulty in configuring or using your product, please get in touch with us as early as possible—preferably within 3 days of receiving the product, or within the warranty period (if applicable).

You can reach us via:

• 📞 Phone: 01722-187726

• 📧 Email: support@nobinshop.com

• 💬 Facebook Page/Group Inbox

• 📲 WhatsApp: 01722-187726

2. Remote Support (Phone, Email, Video):
Most issues can be solved easily by sharing step-by-step guides, tutorial videos, or simple phone instructions. To help us understand your issue better, please send screenshots or short video clips via WhatsApp, Email, or Facebook Inbox. This allows us to respond faster with accurate solutions.

3. Visit Our Office if Needed:
If the problem isn’t solved remotely, we may request you to visit our office with the product. Our technical team will inspect and try to resolve the issue as soon as possible.

• If the issue is from our product, we’ll offer a replacement (if it qualifies under our replacement policy).

• If the product works fine with our test setup, but not with your device, we will still guide you on how to use it correctly.

Frequently Asked Questions (FAQ):

Q: Can Nobinshop send a technician to my home/office to fix the product?
A: Sorry, we do not offer home or on-site technical support. Our team handles multiple support requests daily, and most issues are easily solved with proper instructions. For technical help, you’ll need to visit our office or reach out to us via call/message/email.

Q: What if the product still doesn’t work after visiting your office?
A: We will thoroughly test the product.

• If the issue is confirmed and reported within 3 days, and the product qualifies, we’ll offer a replacement.

• If it is under warranty, we’ll accept it for service, and the repair may take 5 to 15 working days.
  Once fixed, we’ll inform you to collect the product in person from our office.

Q: I can’t come within 3 days. Can I still get support?
A: Yes! If you inform us within the time frame and provide the order number, we’ll keep a note for your support case.
You can either visit later, send someone with the product and invoice, or courier the product to our office. Once we receive it, we’ll inspect and update you accordingly.

Q: What if I face issues after 3 days and the product has no warranty?
A: In that case, we may not be able to guarantee a replacement. However, we will still offer free technical advice and guidance to help resolve the issue if possible. We always recommend notifying us as soon as any issue arises.

Important Notes:

• We do not send technicians to customer locations.

• Our delivery team cannot provide technical support.

• Nobinshop.com is a reseller, not the manufacturer, so while we provide assistance, some issues may require manufacturer-level support.

• The good news: Most problems are solved quickly, and we’ve successfully supported thousands of customers.

🙏 Thank you for choosing Nobinshop.com. Your satisfaction is our top priority, and we’re always here to support you—before and after your purchase.