Return Policy

At Nobinshop.com, we strive to deliver the best experience with every purchase. However, if there’s any manufacturing defect, wrong product, size/color mismatch, or the product is not functioning as expected, we offer a return or exchange facility under specific conditions.

To raise a complaint or claim return/exchange, you must record an unboxing video. Without an unboxing video, complaints about missing items, wrong products, or courier damage will not be accepted. So, we highly recommend recording a video while unboxing the product.

Applicable Return & Exchange Conditions:

• • Manufacturing defects

• • Wrong product received

• • Wrong size or color delivered

• • Product not working as expected (right after receiving)

Return, Exchange, Warranty & Refund Not Applicable If:

• • Product is physically damaged or burnt

• • Software or digital products

• • Clearance sale items

• • Seal is broken or tampered

• • Undergarments

• • Accessories like charger/adapters not functioning

• • Free gift items

• • Product has scratches or not in resaleable condition

• • Third-party app/device compatibility issues (unless specified)

• • Missing original box, stickers, tags, labels, warranty card, or accessories

How to Return:

If you find any issue with your order, contact us within 24 hours of receiving the item via email: support@nobinshop.com.

For return:

• • Include all items that came with the package (box, warranty card, gift items, stickers, etc.)

• • Do NOT apply tape or stickers directly on the product box

• • Send the item via courier or hand-deliver to our office

• • If applicable, you may be required to prepay the courier charges

Refund Processing:

• • Once we receive the returned item, we’ll inspect it within 72 hours.

• • If approved, the refund will be processed within 3 working days.

• • In case of product fault, we will bear the courier cost (৳50 inside Dhaka, ৳100 outside).

• • If the return is due to change of mind, all delivery and processing fees will be deducted from your refund.

If cashback or gift was provided with your purchase, it will be deducted from the refund or must be returned.

For any issues or queries, reach us at: Phone: +8801722187726 (9 AM – 9 PM)
Email: support@nobinshop.com

Last Updated: April 2025